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I turn complex financial workflows
into reliable, scalable operations.
I didn’t just change roles.
I kept expanding what I could own.
My path began close to the customer, moved through specialist payments operations, and grew into ownership of critical fintech workflows. Along the way: sharper judgement, better controls, and a habit of finding the friction before it becomes a fire.
*Across inventory, repayment and record-date workflows through automation.
Each step brought me closer to the systems behind the customer experience.
PHONEPE · PAYMENTS
Started on the front line, resolving complex UPI and payment issues and learning how trust is built one transaction at a time.
AMAZON PAY · GLOBAL PAYMENTS
Investigated payment failures, fraud patterns and high-value disputes across payment ecosystems, while helping teammates navigate complex cases.
WINT WEALTH · FIXED INCOME
Owned operational execution across bond launches, pricing, inventory, repayments, record dates and Bond SIP allocations.
A few examples of how I approach operational complexity: make the process visible, build the guardrails, then make it repeatable.
Introduced automated checks and threshold flags to surface low, excess and mismatched inventory. The workflow recommended adjustments while final inventory actions remained under manual control.
Planned and executed 60–70+ bond launches monthly for 10 months, validating pricing, returns, dates, documentation and platform readiness.
Investigated production issues, assessed scope, coordinated fixes with engineering and stakeholders, validated outcomes, and added checks to reduce repeat incidents.
During my time at Wint Wealth, I supported operational workflows as the platform’s monthly transaction volume scaled from approximately ₹50 Cr to ₹800+ Cr. This is platform growth, not an individual-attribution claim.
I work at the intersection of people, product, data and process. I like understanding the full chain, spotting where it can break, and making the next run smoother.
Start a conversation ↗Map the handoffs, dependencies and failure points before changing the process.
SQL, Excel, Metabase and Mixpanel to validate details and make operational patterns visible.
SOPs, maker-checker controls, alerts, UAT and clear escalation paths.
Coordinate across teams, verify the fix in production and keep the learning in the process.
OPEN TO THE RIGHT OPPORTUNITY
Interested in Product Operations, Fintech Operations and roles where thoughtful execution makes a measurable difference.
hiteshvishwakarma9@gmail.com ↗